Return & Exchange Policy – Kiasa Jewellery
At Kiasa Jewellery, we strive to ensure you love every piece you purchase. However, if you are not completely satisfied, we offer the following return and exchange policy:
1. Eligibility for Return/Exchange:
- Returns or exchanges are accepted only within 7 days of delivery.
- Items must be unused, unworn, and in their original packaging with tags and invoice intact.
- Custom-made or personalized jewellery is not eligible for return or exchange.
2. Damaged or Defective Items:
- If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos and order details.
- We will arrange a pickup and issue a replacement or refund after inspection.
3. Process:
- To initiate a return or exchange, please email us at kiasajewellery@gmail.com or WhatsApp us at 8905471502 with your order number and reason for return.
- Once approved, we will guide you through the return pickup process.
4. Refunds:
- Refunds are processed after we receive and inspect the returned item.
- Refunds will be issued to the original payment method and may take 7-10 business days.
5. Shipping Costs:
- Return shipping charges (if not due to damage/defect) are borne by the customer.
For any queries, feel free to reach out to our support team. We’re here to help!