We aim to deliver your silver jewellery safely and promptly to your doorstep across India.
1. Order Processing Time
- Orders are processed within 1–2 business days.
- Custom or handmade orders may take longer (if applicable).
- Orders placed on weekends/holidays are processed on the next working day.
2. Shipping Timelines
Estimated delivery:
- Metro Cities: 3–5 business days
- Tier 2 & 3 Cities: 4–7 business days
- Remote Locations: 7–10 business days
Delays due to festivals, weather, or courier issues are beyond our control.
3. Shipping Charges
- Standard shipping charge: Rates As per Shipping Details
- COD availability: (Eligibility as per the Shipping Company and Area)
- COD fees (if applicable): As per the Shipping Company
4. Tracking Details
Once shipped:
- Tracking number will be emailed/SMS to you
- You can track shipment via courier partner website
5. Packaging
All jewellery is packed securely using:
- Tamper-proof packaging
- Cushioning for delicate items
- Sealed pouches or boxes
This ensures safe delivery of silver jewellery.
6. Courier Partners
We ship through reputed logistics companies such as:
- Delhivery
- Blue Dart
- DTDC
- Ekart
(or others based on region)
7. Delivery Issues
- If delivery is attempted but unsuccessful, the courier may reattempt.
- If the package is returned to us due to non-availability, customer may bear reshipping cost.
- For packages stolen after delivery confirmation, the company is not liable.
8. International Shipping
If applicable, mention:
“Currently, we ship only within India.”
or
“International shipping available; charges depend on destination.”
9. Contact for Shipping Support
📩 Email: contact@kiasajewellery.com
📞 Phone: +91-8905471502